Owen's Landscaping

Last Updated: April 16, 2026

At Owen’s Landscaping, we are committed to providing reliable service, quality workmanship, and clear communication. This page outlines our policies on cancellations, refunds, scheduling, billing, and more.

If you don’t see your question here, please contact our team we’re happy to help.

RETURNS & REFUND POLICY

Service Cancellations & Rescheduling

Q: Can I cancel or reschedule my appointment?
Yes.

• Cancel or reschedule at least 24 hours in advance → no fee
• Less than 24 hours notice → up to 25% cancellation fee
• Large projects or material-based services → 48 hours notice required

Missed visits due to locked gates, pets, or no access may be treated as late cancellations.

Refund Eligibility

Q: Do you offer refunds on completed services?
No. Completed services are non-refundable.

However, if something does not meet our workmanship standards, we will fix it at no cost under our service guarantee.

Design Deposits & Project Fees

Q: Are deposits refundable?

• Design fees and deposits are non-refundable once work begins
• In some cases, deposits may be credited toward future services (management discretion)

SCHEDULING & APPOINTMENTS

Booking a Service

Q: How do I schedule a service?
Book online at owenslandscaping.org.

Select your service, preferred date, and add-ons we’ll confirm before dispatch.

Recurring Services

Q: Do you offer recurring plans?
Yes.

• Weekly
• Bi-weekly
• Monthly

Recurring clients receive priority scheduling.

SERVICE DETAILS

During Service

Q: Do I need to be home?
No, as long as we have access.

For consultations or major work, you may need to be present.

Service Time Estimates

Q: How long will service take?

• Routine lawn care: 30–60 minutes
• Cleanups / specialty work: 1–4 hours
• Large projects: multiple days

Final timing is provided with your quote.

WEATHER & MISSED SERVICES

Weather Delays

Q: What if weather affects my service?
We will reschedule at the next available time at no extra cost.

Missed Services

Q: What if my service was missed?
If it’s our fault, we will:

• Schedule a priority makeup visit, or
• Apply a service credit

QUOTES & PRICING

Quotes

Q: Are estimates free?
Yes, standard quotes are free.

Some larger projects may require a design fee, which can be applied to the final cost.

Price Matching

Q: Do you match competitor pricing?
We may review written quotes for similar services, but matching is not guaranteed.

BILLING & PAYMENTS

Payment Methods

We accept:

• Credit & debit cards
• Checks
• ACH / bank transfer
• Payments through our customer app

Payment is typically due upon completion unless otherwise stated.

Auto-Pay

Recurring customers can enroll in automatic billing through the customer portal.

Taxes & Fees

Applicable taxes and any additional fees will be clearly shown before service.

WARRANTIES & GUARANTEES

Workmanship Guarantee

We offer a 30-day workmanship guarantee.
If something isn’t right, we’ll fix it free of charge.

Plant Warranty

• 14-day replacement policy for installed plants
• Must follow care instructions
• Does not cover damage from weather, pests, or neglect

PROPERTY ACCESS & PREPARATION

Before your service, please:

• Unlock gates
• Secure pets
• Move vehicles
• Mark hazards or utilities

Failure to provide access may result in rescheduling or fees.

PHOTOS & DOCUMENTATION

We may take before-and-after photos for:

• Quality control
• Records
• Marketing

You may opt out in writing.

CHARGEBACKS & DISPUTES

If you have a billing issue, contact us first.

Submitting a chargeback without contacting us may result in account suspension until resolved.

CONTACT

Owen’s Landscaping Support
Email: custsupport@owenslandscaping.org
Hours: Monday–Friday, 8:00 AM – 6:00 PM