Owen’s Landscaping Returns, Refunds & FAQ

At Owen’s Landscaping, we are committed to delivering dependable service, high-quality materials, and professional results you can trust. Whether you’re scheduling routine lawn maintenance or planning a custom outdoor project, our goal is to ensure transparency and confidence at every step.

Below you’ll find answers to common questions regarding returns, refunds, scheduling, services, billing, and company policies. If you don’t see your question listed, our team is always happy to assist.

Returns & Refund Policy

Service Cancellations & Rescheduling

Q: Can I cancel or reschedule my landscaping appointment?
A: Yes. You may cancel or reschedule any standard service at least 24 hours in advance at no charge.

  • Cancellations made within 24 hours of the scheduled appointment may be subject to a 25% cancellation fee, depending on crew scheduling and service type.

  • Large projects, specialty installs, or material-ordered services require 48 hours’ notice.

Missed appointments caused by lack of access, locked gates, or unrestrained pets may be treated as late cancellations.

Refund Eligibility

Q: Do you offer refunds on completed services?
A: Due to the nature of landscaping services, completed services are non-refundable. However, if a service does not meet our workmanship standards, we will correct the issue at no additional cost under our service guarantee.

Design Deposits & Project Fees

Q: Can I get a refund on my landscape design deposit?
A: Design consultations, planning fees, and deposits are non-refundable once work has begun, as time and resources are immediately allocated.
If a project is delayed for valid reasons, the deposit may be credited toward future services at management’s discretion.

Scheduling & Appointments

Q: How do I schedule a service?
A: You can book services through:

  • Online: owenslandscaping.org

Select your service, preferred date, and any add-ons. We’ll confirm all details before dispatch.

Q: Can I schedule recurring services?
A: Yes. We offer weekly, bi-weekly, and monthly plans for mowing, trimming, seasonal maintenance, and more. Recurring customers receive priority scheduling.

Service Details & Expectations

Q: Do I need to be home during service?
A: No. As long as we have clear property access and instructions, you do not need to be present.
For initial consultations, irrigation work, or major installations, onsite presence may be required.

Q: How long will my service take?
A:

  • Routine lawn care: 30–60 minutes

  • Cleanups or specialty services: 1–4 hours

  • Large installations or redesigns: multiple days

Time estimates are provided with your quote.

Weather Delays

Q: What happens if weather delays my service?
A: Services may be delayed due to rain, snow, extreme heat, or unsafe conditions. When this occurs, your service will be rescheduled at the next available opening, at no additional charge.

Missed or Skipped Services

Q: What if my service was missed?
A: If we miss a scheduled service due to our error, we will prioritize a makeup visit or apply a credit, depending on availability and service type.

Quotes & Pricing

Q: Are quotes free?
A: Yes. Standard quotes and consultations are free.
Some large-scale or custom projects may require a design or planning fee, which is applied toward the final project if approved.

Q: Do you price-match other landscapers?
A: We strive to be competitive. If you receive a written quote for comparable services and materials, submit it for review. Price matching is not guaranteed but considered case-by-case.

Billing & Payments

Q: How do I pay for services?
A: We accept:

  • Credit & debit cards

  • Checks

  • ACH / bank transfer

  • Digital payments through the Owen’s Landscaping app

Invoices are typically due upon completion unless otherwise arranged.

Q: Can I set up auto-pay or monthly billing?
A: Yes. Recurring customers may enroll in automatic billing through the customer portal.

Taxes & Fees

Q: Are taxes included in pricing?
A: Applicable state and local taxes may be added to invoices where required by law. Any additional fees will be clearly outlined before service.

Warranties & Guarantees

Q: Do you guarantee your work?
A: Yes. We provide a 30-day workmanship guarantee on standard services. If something was not completed correctly, we will correct it at no charge.

Q: Do you guarantee plant survival?
A: Plants installed by our team include a 14-day replacement policy, provided watering and care guidelines are followed. Damage caused by neglect, weather extremes, pests, or animals is not covered.

Property Access, Pets & Safety

Q: What do I need to do before service day?
A: Please ensure:

  • Gates are unlocked

  • Pets are secured indoors

  • Vehicles are moved from service areas

  • Utilities or hazards are clearly marked

Failure to provide access may result in rescheduling or cancellation fees.

Photos, Documentation & Communication

Q: Do you take before-and-after photos?
A: Yes. We may take photos for quality assurance, documentation, or customer records. Photos may be used for marketing unless you opt out in writing.

Chargebacks & Payment Disputes

Q: What if I dispute a charge?
A: Customers are encouraged to contact us first. Chargebacks submitted without prior communication may result in account suspension until resolved.

Still Have Questions?

We’re here to help.