Privacy Policy for Owen’s Landscaping

Effective Date: June 8, 2025
Last Updated: June 8, 2025

At Owen’s Landscaping ("we," "our," "us"), we value and respect your privacy. This Privacy Policy outlines the types of information we collect, how we use it, your rights regarding your personal data, and the steps we take to safeguard your information. By accessing our website, using our landscaping services, or interacting with us through email, phone, or in person, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect information from our customers, prospective clients, and visitors to our website to provide and improve our services. The information we collect falls into two categories:

a. Personal Information

Personal information refers to data that can identify you as an individual, including but not limited to:

  • Full Name
  • Email Address
  • Phone Number
  • Mailing or Service Address
  • Billing Information and Payment Details
  • Property Specifications and Preferences (e.g., lawn size, irrigation system types)
  • Appointment History
  • Feedback and Survey Responses
  • Photographs of Worksites (if taken as part of a service consultation or follow-up)

We collect this information when you:

  • Request a quote
  • Schedule a service
  • Sign up for newsletters or promotional materials
  • Fill out forms on our website
  • Communicate with us via phone, text, or email

b. Non-Personal and Technical Information

We also collect non-personal data to enhance your experience and improve our services. This includes:

  • Browser type and version
  • Operating system
  • IP address
  • Pages visited on our website
  • Time and date of access
  • Referral URLs
  • Cookie data and analytics

2. How We Use Your Information

Your information is used only for purposes that are clearly communicated and legally justified. These include:

a. Service Fulfillment

  • Scheduling and managing landscaping and maintenance appointments
  • Providing cost estimates and consultations
  • Sending service reminders and updates
  • Communicating delays or changes

b. Customer Support and Communication

  • Responding to inquiries or complaints
  • Following up post-service to ensure satisfaction
  • Notifying you about new services, policy updates, or business hours

c. Business Operations

  • Generating invoices and processing payments
  • Maintaining customer records for administrative purposes
  • Evaluating service quality and staff performance

d. Marketing and Promotions

  • Sending newsletters, promotional discounts, and seasonal tips (only with your consent)
  • Inviting you to participate in feedback surveys, reviews, or referral programs

e. Analytics and Website Optimization

  • Understanding user behavior on our site to improve user experience
  • Troubleshooting site issues and errors
  • Measuring effectiveness of online campaigns

3. Sharing and Disclosure of Information

Owen’s Landscaping does not sell, rent, or trade your personal information. However, we may share your data under the following circumstances:

a. With Service Providers

We may share your data with trusted third-party vendors who help us perform essential business functions such as:

  • Payment processing (e.g., Stripe, Square)
  • Appointment scheduling tools
  • Email marketing platforms (e.g., Mailchimp)
  • Customer relationship management (CRM) systems

These partners are contractually obligated to use your data only for the purpose of delivering their services and not for any unrelated purpose.

b. Legal and Regulatory Compliance

We may disclose information if required to:

  • Comply with applicable laws, regulations, or legal processes
  • Protect the safety, rights, or property of Owen’s Landscaping, our clients, or the public

c. Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal data may be transferred as part of that transaction. We will notify you via email or prominent notice on our website of any such change.

4. Data Retention and Security

a. Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, including for:

  • Legal or regulatory compliance
  • Customer support and dispute resolution
  • Service record maintenance

When data is no longer needed, it is securely deleted or anonymized.

b. Security Measures

We use administrative, physical, and technical safeguards to protect your data from loss, misuse, unauthorized access, or disclosure. These include:

  • SSL encryption for data transmission
  • Secure payment gateways
  • Restricted access to customer records
  • Regular software updates and security audits

Despite our efforts, no method of transmission over the internet or electronic storage is 100% secure. We encourage customers to protect their personal information and report any suspected breaches to us immediately.

5. Your Rights and Choices

As a customer, you have the following rights regarding your personal data:

a. Access and Review

You may request a copy of the personal information we hold about you.

b. Correction

You may request that we correct or update any inaccurate or incomplete information.

c. Deletion

You may request deletion of your data, subject to legal or operational retention requirements.

d. Opt-Out

You may opt out of receiving marketing or promotional communications at any time by:

We will honor all requests in accordance with applicable laws and within a reasonable timeframe.

6. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

  • Recognize returning visitors

  • Save your preferences

  • Track website performance

  • Deliver targeted advertising (if applicable)

You may disable cookies through your browser settings, but some features of our website may not function properly as a result.

7. Third-Party Websites

Our website or emails may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review their privacy policies before providing any personal information.

8. Children’s Privacy

Owen’s Landscaping services are not intended for use by children under the age of 13. We do not knowingly collect or store personal data from children. If we become aware that a child has submitted personal information, we will delete it promptly.

9. Changes to This Policy

We may revise this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service offerings. We encourage you to review this page periodically.

Material changes will be announced via email or a prominent notice on our website.

10. Contact Information

If you have any questions about this Privacy Policy, or if you wish to exercise your privacy rights, please contact us using the information below:

Owen’s Landscaping