Owen’s Landscaping Returns & FAQ
At Owen’s Landscaping, we’re committed to providing top-quality service, premium materials, and experience you can count on. Whether you're booking regular lawn maintenance or a custom outdoor renovation, we want you to feel confident every step of the way.
Below you’ll find answers to common questions about returns, refunds, services, billing, and policies. If you don’t see your question listed here, don’t hesitate to reach out, we’re happy to help!
Returns & Refund Policy
Service Cancellations
Q: Can I cancel or reschedule my landscaping appointment?
A: Yes! You can cancel or reschedule any service at least 24 hours in advance at no charge. Cancellations within 24 hours of the appointment may be subject to a 25% cancellation fee, depending on the type of service and staffing.
{Note: For large projects or specialty installations, we require 48 hours' notice.}
Design Deposits & Refunds
Q: Can I get a refund on my landscape design deposit?
A: Design consultation fees and deposits are non-refundable once work has begun, as time and resources are immediately allocated. If your design project is delayed or paused for valid reasons, we can apply your deposit to future services.
Frequently Asked Questions
Scheduling & Appointments
Q: How do I schedule a service?
A: You can book services:
· Online at owenslandscaping.org
· Through our mobile app (iOS and Android)
· By phone at +1 (470) 305-3630
· By email at scheduling@owenslandscaping.org
Choose your service, preferred date, and any add-ons we’ll confirm the details with you promptly.
Q: Can I schedule recurring services?
A: Absolutely! We offer weekly, bi-weekly, and monthly plans for mowing, trimming, seasonal care, and more. We’ll work with you to create a schedule that fits your needs.
Service Details
Q: Do I need to be home during the appointment?
A: Not necessarily. As long as we have clear access to the work area and instructions ahead of time, you don’t need to be present. For initial consultations, hardscape installations, or irrigation work, we may require you to be onsite.
Q: How long will the job take?
A: It depends on the size and scope of the work. Lawn care appointments typically take 30–60 minutes, while large installs or redesigns may take several days. We’ll provide an estimated timeline during the quoting process.
Quotes & Pricing
Q: Are quotes free?
A: Yes—quotes and consultations are 100% free with no obligation. For larger projects, we may charge a small design fee that goes toward your final project cost if you move forward.
Q: Can you price-match another landscaper?
A: We aim to be competitive and fair. If you receive a lower quote for comparable service and materials, send it over—we’ll do our best to match or beat it.
Billing & Payment
Q: How do I pay for services?
A: We accept:
· Credit/debit cards
· Checks
· ACH/bank transfer
· Digital payment through the Owen’s Landscaping app
Invoices are typically due upon completion unless otherwise arranged.
Q: Can I set up auto-pay or monthly billing?
A: Yes! For recurring services, we offer automatic billing plans so you never have to worry about missing a payment. Ask us about setting it up through your customer portal.
Warranties & Guarantees
Q: Do you guarantee your work?
A: Yes. We offer a 30-day workmanship guarantee on all standard services. If something isn’t done correctly, we’ll fix it free of charge. Installation services may come with extended warranties—ask your project manager for details.
Q: Do you guarantee plant survival?
A: We offer a 14-day replacement policy for plants installed by our team. To qualify, the plant must have been watered and cared for properly based on our guidelines.
Still Have Questions?
We’re here for you. Contact us anytime:
· Phone: +1 (470) 305-3630
· Email: support@owenslandscaping.org
· Office Hours: Monday–Friday, 8 AM – 5 PM
· Mobile App: Message us directly through the app!