Effective Date: June 8, 2025

Last Updated: July 18, 2026

Owen's Landscaping (\"Owen's Landscaping,\" \"we,\" \"our,\" or \"us\") is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains what information we collect, how we use it, when we share it, and the choices you have regarding your information.

By using our website, requesting a quote, booking a service, or otherwise interacting with Owen's Landscaping, you agree to this Privacy Policy.

1. Information We Collect

Personal Information

Depending on how you interact with us, we may collect:

Full name
Email address
Phone number
Property address
Mailing address (if different)
Service request details
Property information (including lawn size and service requirements)
Appointment history
Photos you submit before service
Photos taken during or after service for documentation
Payment and billing information
Customer communications
Survey responses and customer feedback

We collect this information when you:

Request a quote
Schedule an assessment
Book a service
Contact customer support
Complete website forms
Make a payment
Subscribe to updates

Technical Information

When you visit our website, we may automatically collect:

IP address
Browser type
Operating system
Device information
Pages visited
Date and time of visits
Referral website
Cookie and analytics information

2. How We Use Your Information

We use your information to:

Service Delivery

Schedule appointments
Provide estimates and invoices
Deliver landscaping services
Maintain service records
Document completed work

Customer Support

Respond to questions
Provide appointment reminders
Send service updates
Resolve issues or complaints

Billing & Payments

Process payments
Issue invoices and receipts
Prevent fraud
Manage refunds when applicable

Business Operations

Improve our services
Train employees
Maintain internal records
Analyze business performance

Marketing (Optional)

With your permission, we may send:

Seasonal promotions
Service reminders
Company announcements
Special offers

You may unsubscribe from marketing emails at any time.

Transactional Communications

We may send service-related communications, including:

Appointment confirmations
Appointment reminders
Estimate approvals
Invoice notifications
Payment confirmations
Service updates

These messages are considered part of providing our services.

3. SMS Communications

If you provide your mobile phone number, you agree to receive transactional text (SMS) messages related to your services, including:

Appointment reminders
Schedule updates
Service notifications
Invoice notifications

Message and data rates may apply.

You may opt out of non-essential text messages by following the instructions provided in the message.

4. How We Share Information

We do not sell or rent your personal information.

We may share information only when necessary with trusted service providers that help operate our business, including:

Stripe (payment processing)
Zoho CRM
Zoho Invoice
Microsoft 365
Google Workspace
Email communication providers
SMS notification providers
Website hosting and analytics providers

These providers are permitted to use your information only to perform services on our behalf.

We may also disclose information:

When required by law
To comply with legal obligations
To protect our business or customers
During a merger, acquisition, or business transfer

5. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information, including:

Secure website encryption (HTTPS/SSL)
Secure payment processing
Restricted employee access
Password-protected business systems
Routine software and security updates

While no method of electronic transmission or storage is completely secure, we take appropriate measures to safeguard your information.

6. Data Retention

We retain personal information only for as long as necessary to:

Provide services
Maintain business records
Meet legal, accounting, and tax requirements
Resolve disputes
Enforce agreements

When information is no longer needed, it is securely deleted or anonymized.

7. Cookies and Analytics

Our website uses cookies and similar technologies to:

Improve website performance
Remember user preferences
Analyze website traffic
Measure marketing effectiveness
Enhance user experience

You may disable cookies through your browser settings, although some website features may not function properly.

8. Your Privacy Rights

Subject to applicable law, you may request to:

Access your personal information
Correct inaccurate information
Update your information
Request deletion of your information
Withdraw consent for marketing communications

To submit a request, contact us using the information below.

9. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of websites we do not own or operate.

10. Children's Privacy

Our services are not directed to children under the age of 13.

We do not knowingly collect personal information from children.

If we learn that we have collected information from a child under 13, we will promptly delete it.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically.

When changes are made, the updated version will be posted on our website with a revised \"Last Updated\" date. Continued use of our website or services after changes become effective constitutes acceptance of the revised Privacy Policy.

12. Contact Us

Owen's Landscaping Customer Support

Email: custsupport@owenslandscaping.org

Business Hours: Monday-Friday ; 8:00 AM – 6:00 PM (Eastern Time)

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us using the information above.

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Owen's Landscaping Privacy Policy

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